Customer Service Engineer

The key responsibilities are
- Ensuring customer satisfaction with timely, courteous and high quality technical support
- Documenting all customer interactions and developing and maintaining information for the support knowledge base
- Providing remote assistance in installation and troubleshooting of Seven’s products
- Working together with Seven’s software engineers to provide solutions to software defects or escalated support requests
- Providing technical training to Seven’s customers and partners

We expect the applicant to have
- Experience in IT-customer service/on site support or other relevant e.g. IT-admin experience. We would prefer you to have at least three years of relevant work experience.
- Preferably experience of e-mail servers, Data and Windows networks and Unix-systems
- Strong dedication to customer satisfaction
- Suitable degree in Computer science or related fields
- Strong analytic problem solving skills
- Ability to work efficiently and professionally in a multinational team
- Ability to work simultaneously with multiple support requests and follow them to resolution
- Excellent written and verbal communication skills in English, other languages are a plus
- Ability to act and communicate in a proactive manner to set customer expectations and resolve conflicts within them
- Skills in messaging protocols (such as SMTP, IMAP, MAPI and Notes C API), and different mobile devices are an advantage for the candidate.

We offer
- Relaxed, flexible, and dynamic work environment
- Opportunity to become a top IT professional with a multicultural understanding
- Opportunity to build broad experience in mobile technologies and enterprise environments in a fast growing company