Senior Customer Service Engineer

The key responsibilities are:
- Ensuring customer satisfaction with timely, courteous and high quality technical support
- Documenting all customer interactions and developing and maintaining information for the support knowledge base
- Providing remote assistance in installation and troubleshooting of Seven’s products
- Working together with Seven’s software engineers to provide solutions to software defects or escalated support requests
- Providing technical training to Seven’s customers and partners

We expect the applicant to have:
- Experience with Unix systems, higher skill level is a plus
- Experience in technical customer support/other relevant experience
- Strong dedication to customer satisfaction
- Bachelor degree in Computer science or related fields
- Strong analytic problem solving skills
- Ability to work efficiently and professionally in a multinational team
- Ability to work simultaneously with multiple support requests and follow them to resolution
- Excellent written and verbal communication skills in English, other languages are a plus
- Ability to act and communicate in a proactive manner to set customer expectations and resolve conflicts within them
- General experience in enterprise environments (Data and Windows networks)
- Experience of email systems
Skills in messaging protocols (such as SMTP, IMAP, MAPI and Notes C API), programming languages (C, C++, Java, SQL, and HTML) and different mobile devices are an advantage for the candidate.  

We offer:
- Relaxed, flexible, and dynamic work environment
- Opportunity to become a top IT professional with a multicultural understanding
- Opportunity to build broad experience in mobile technologies and enterprise environments in a fast growing company